Care
Shipping Policy
Processing & Handling Times
Because our soaps and candles are handmade, orders require a brief processing window before shipment.
- Standard processing: all orders are processed within 2–4 business days (excluding weekends and holidays).
- High-volume periods: during holidays or major vendor events, processing may take up to 5–7 business days. If there is a significant delay with your order, we will contact you directly via email.
Domestic Shipping Rates & Estimates
We ship nationwide within the United States. Shipping charges for your order will be calculated and displayed at checkout based on package weight and destination.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3–5 business days | $6.95 / Free over $75 or promotional shipping displayed on website at the time of order |
| Expedited Shipping | 1–3 business days | Calculated at checkout |
Note on delivery times: delivery estimates begin after the order has been processed and handed over to the carrier (USPS).
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will become active within 24 hours.
Summer Weather & Melting Notice
Our artisanal milk soaps and natural wax candles are sensitive to extreme heat. During hot summer months, we highly recommend retrieving your package from your mailbox or porch as soon as it arrives to prevent softening or melting. We cannot be held responsible for products left unattended in high-temperature environments for extended periods.
Damages & Lost Packages
We take great care in packaging your items securely. However, if your order arrives damaged, please contact us within 48 hours of delivery.
Please save all packaging materials and damaged goods.
Email us at trinityflameandfoam@gmail.com with your order number and photos of the damage so we can file a claim and arrange a replacement or refund for you.
Incorrect Shipping Addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the buyer. If a package is returned to us due to an incorrect address, the customer will be responsible for the additional shipping fees to resend it.
Questions? Contact us at trinityflameandfoam@gmail.com or through the live chat on our website. We are here to help!