Care
Frequently Asked Questions
Have a question? We've gathered the answers to the most common questions about our handcrafted shea butter soaps and wickless soy candles. Can't find what you're looking for? Contact us — we're happy to help.
What ingredients are used in your soaps?+
All ingredients for each individual soap are listed under the product description of the item found on our website.
What are the benefits of your soaps?+
Trinity Flame and Foam Soaps have been proven to help with eczema, dark spots, anti-aging, psoriasis and are good for moisturizing the skin.
Are your soaps child safe?+
Our soap products have been used on all ages and skin types, however if you have special skin conditions and allergies, you are advised to consult your physician.
What are the benefits of Soy Wax?+
Soy wax is known for clean burning and a longer burning time, also known as "Slow Burning."
What is the average burn time on your candles?+
All 4 oz candles have an average of 25–28 hours burn time. Our 7 oz and 10 oz candles both have an average burn time up to 60+ hours.
How do I prevent my candle from tunneling?+
Remember to let your candle burn all the way to the edge on the 1st burn.
How short should I trim my wick?+
Our wicks are already pre-trimmed to standard before shipment. Candle wicks should be trimmed at 1/4 of an inch for a clean burn.
Can I place personalized or bulk orders for special events?+
Yes you can! Trinity Flame and Foam offers personalized candle order options under the candle section listed on our website.
What shipping provider do you use?+
Trinity Flame and Foam uses USPS ("United States Postal Service") shipping service.
What is your estimated processing time?+
Trinity Flame and Foam processes all orders within 3–5 business days upon receipt of payment.
What is your Return/Shipping Policy?+
A clear description of our Return and Shipping Policy is listed at the bottom of our website.
Do you ship internationally?+
At this time Trinity Flame and Foam only ships domestically within the United States.
Where are your soaps and candles manufactured?+
All Trinity Flame and Foam Natural Shea Butter Soaps and Wickless Soy Candles are manufactured right here in the United States of America.
How can I make a handmade bar last longer?+
Keep your bar on a draining dish away from the direct spray of the shower. Letting it dry fully between washes can nearly double its life.
How do I get the most from a wickless candle?+
Warm one cube at a time in an electric or tea light warmer. The scent builds gradually and fills a room without any flame, smoke, or soot.
Why does every batch look a little different?+
Colour, swirl, and scent strength shift slightly from pour to pour. That variation is the signature of small-batch, hand-cut work.