Returns & Refund Policy

Thank you for supporting our handcrafted journey! Because our soaps and candles are personal care and small-batch items, we have specific guidelines regarding returns and exchanges to ensure safety and hygiene standards.

Returns

We want you to love your purchase. If you are not completely satisfied, we accept returns on unused, unopened items within 14 days of delivery.

Eligible Items

• Items must be unused and in their original packaging (including unbroken shrink-wrap, labels, and boxes).
• Customers are responsible for return shipping costs.
• Items must be in resalable condition.
• Soap & skincare: for safety and hygienic reasons, we cannot accept returns or exchanges on any used, unwrapped, or opened soaps, body products, or bath items.
• Candles: we cannot accept returns on candles that have been used or show signs of use.
• All promotional, sale, clearance items, and custom or bulk orders are final sale and cannot be returned or exchanged.

How to Initiate a Return

• Email us at trinityflameandfoam@gmail.com with your order number, contact information, and the reason for the return.
• Carefully pack the items so they aren't damaged in transit (items damaged on the way back to us cannot be refunded).
• Ship the package to the return address provided by our team. We highly recommend a trackable shipping service, as we cannot guarantee we will receive your returned item.

A note on handcrafted variations: because our products are handcrafted in small batches, slight variations in color, design, shape, and scent strength are normal and celebrate the unique nature of artisanal craftsmanship. These variations do not qualify as product defects.

Damaged or Defective Items

If your order arrives damaged during transit, or if there is a mistake with your shipment, we want to make it right immediately.

• Contact us within 48 hours of delivery at trinityflameandfoam@gmail.com.
• Include your order number and photos of the damaged item(s) and the shipping box.
• We will gladly send a replacement or issue a full refund for the damaged items at no extra cost to you.

Questions? Email trinityflameandfoam@gmail.com — we are here to help.